PRIVACY POLICY

At NOVA Global, your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect the information you provide when interacting with our website or using our services, including Virtual Assistant support and Call Center setup solutions.

By using our website or engaging with our services, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal and business information such as your name, email address, phone number, company details, service requirements, and any other data you voluntarily share through forms, emails, or calls. We may also collect technical data like your IP address and browsing behavior through cookies or analytics tools.

How We Use Your Information

Your information helps us:

• Understand your needs and match you with the right services
  
  

• Communicate with you about your inquiries or projects
  
  

• Provide tailored Virtual Assistant or Call Center solutions
  
  

• Improve our services and user experience
  
  

• Send you relevant updates, offers, or resources (with the option to opt-out anytime)
  
  

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted team members or service providers who help us deliver our services. All partners and contractors are required to follow confidentiality and data protection practices. We may also disclose information if required by law or to protect our rights.

Data Protection

We implement reasonable security measures to safeguard your data against unauthorized access, misuse, or loss. Access to your information is restricted to only those who need it to perform their roles.

Your Choices

You may request to access, update, or delete your information at any time. You also have the right to opt out of marketing communications. To make a request or ask a question about your data, you can contact us directly.

Cookies and Tracking

Our website may use cookies and similar tools to enhance user experience and track website performance. You can manage or disable cookies in your browser settings if you prefer not to be tracked.

Third-Party Links

Our website may contain links to other sites. Please note that we are not responsible for the privacy practices or content of these third-party websites.

Updates to This Policy

This policy may be updated from time to time. Any changes will be posted here, and the effective date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

📧 Email: admin@novaglobalph.com
🌐 Website: https://www.novaglobalph.com

TERMS OF SERVICES

These Terms of Service (“Terms”) govern your use of the website and services provided by NOVA Global (“we,” “our,” or “us”). By accessing our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

Use of Services

Our services include providing tailored Virtual Assistant solutions and Call Center setup for businesses. You agree to use these services for lawful purposes only and not for any unauthorized or harmful activity.

We reserve the right to refuse or terminate service at our discretion, especially if any terms are violated.

Client Responsibilities

To ensure the success of your service engagement, you agree to:

• Provide accurate, up-to-date, and complete information during onboarding or consultation
  
  

• Communicate clearly and promptly with our team
  
  

• Make payments in a timely manner as per agreed service terms
  
  

• Not misuse or share proprietary tools, templates, or resources we provide
  
  

Payments & Fees

Payment terms will be agreed upon prior to the start of service. Depending on the service scope, we may bill monthly, bi-weekly, or per project.

Late payments may result in delayed services, suspension, or additional fees. All sales are final unless otherwise stated in your contract.

Confidentiality

Both parties agree to maintain the confidentiality of any sensitive business, personal, or operational information shared during the course of the partnership. We do not sell or share your information with third parties without your consent, except as required by law.

Intellectual Property

All content on our website—including text, graphics, branding, and service materials—is owned by NOVA Global and may not be copied, reproduced, or used without permission.

Any custom work (e.g., SOPs, documents, training materials) created for your business may be used solely for your internal purposes unless otherwise agreed.

Limitation of Liability

While we strive to provide exceptional service, we do not guarantee that our services will meet every expectation or result in specific business outcomes. NOVA Global shall not be held liable for any indirect, incidental, or consequential damages related to the use of our services.

Modifications

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of our site or services after changes are made constitutes your acceptance of the new terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country or Region].

Contact Us

If you have any questions about these Terms of Service, please contact us at:

📧 Email: admin@novaglobalph.com
🌐 Website: https://www.novaglobalph.com